RefundMyTicket helps airline passengers that have experienced a delay or cancellation of their flight or have been denied boarding. Based on EU Regulation n°261/2004. RefundMyTicket helps passengers to file a claim against the airline in order to claim compensation.
RefundMyTicket has access to various flight data and other databases about flight movements, weather and strikes reports, as well as legal case databases dealing with the European and national case law.
With our in-depth knowledge of the transportation sector and our network of International lawyers, we built the tools that enable us to identify, check, validate and launch the refund processes, while respecting perfectly the applying legal rules.
During a business trip, in case of cancelled, delayed (3 hours at arrival) or overbooked flight: Arriving at an airport in an EU member State, Iceland, Norway or Switzerland with a community airline. Or leaving from an airport in an EU member State, Iceland, Norway or Switzerland.
Claim Assistance, owner of the brands and publisher of the websites: www.manager.refundmyticket.net, www.refundmyticket.net and www.remboursermonbillet.com is a start-up launched in August 2014 by 3 experienced entrepreneurs coming from the digital world and aircraft industry.
www.manager.refundmyticket.net, www.refundmyticket.net et www.remboursermonbillet.com
As a Concur client, your account is usually synchronized with all the purchases you have done alone or through your Travel manager company partners. By allowing us to access to your Concur data, you enable us to access all flight tickets you purchased since you started working with Concur. So we are able to find out the entitled tickets to a compensation and the one we can start claiming.
As explained in our partnership contract and our terms & conditions, it is very easy to quit ou service if you are not satisfied. To do so, you simply have to go to http://manager.refundmyticket.net/my-details/. At the bottom of the page you will find a link “Quit this service”. By hitting this link, you will definitely cut our access to your Concur data. So we will not anymore be able to follow your futur flights and eventually trigger some new claims. However, we will keep on working on the claims already started.
Warning : If you disconnect us by mistake you can simply “reconnect” on our system with your Concur log/pass.
RefundMyTicket applies the “No win, no fee” principle. This means that if our intervention does not produce a successful outcome, your company or the employe concerned owe us nothing whatever the time spent on the case.
This applies for the amicable and judicial step. Therefore, if the judgement is not in favour of RefundMyTicket, we will pay all the costs.
According to the EU regulation, a non-European citizen can also make a claim. Only matters the localisation of the flight’s departure and arrival.
If the flight is booked online, there should be an e-mail of confirmation about the booking ( from the airline or booked site). This e-mail, once it contains the names of all passengers and the flight details, should be sufficient for RefundMyTicket in order to make a claim.
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It is necessary to specify all the planned and actual flights in order to know the delay at the arrival.
With this information, RefundMyTicket can identify if the employee is eligible to receive a financial compensation and what is the amount of this compensation.
As the booking reference, the eTicket is a document that helps us to identify the passenger and then to make a claim on his behalf.
The eTicket number is a 13-digit number that uniquely identifies the airline ticket that was issued to you. You can locate your ticket number with:
-the boarding pass: which is issued to you at the time of check-in.
-the eTicket receipt: Which is issued to you by e-mail at the time flight reservation is made.
If you received an eTicket via e-mail, the booking reference is the six character alphanumeric code that appears to the right of the booking reference field.
If you received an eTicket via e-mail, the booking reference is the six-character alphanumeric code that appears to the right of the booking reference field. It will begin with B,C,D,E,F,G,I,J,K or L.
It can also be found on the itinerary/Receipt received after completing the booking.
EU Regulation n° 261/2004 sets out a common European standard for compensation of airline passengers who have suffered overbooking, cancellations and significant delays. This text compels airlines to pay compensation to passengers for the prejudice suffered
EU Regulation n° 261/2004 sets out a common European standard for compensation of airline passengers who have suffered overbooking, cancellations and significant delays. This text compels airlines to pay compensation to passengers for the prejudice suffered
EU regulation n°261/2004 applies to:
So, the present regulation is not only limited to EU flights. If the business trip’s final destination is situated in an EU territory with a flight operated with a community airline, the employee might be eligible to receive compensation.
If an employee missed his connection, we can claim for:
If your employee’s flight was overbooked and he/she was not allowed to board, this is a case of denied boarding against his/her will. Thus, RefundMyTicket can claim for a € 600 compensation.
In the event of an accessively delayed flight not caused by extraordinary circumstances, RefundMyTicket can claim for a €600 compensation.
Your employee’s flight has been cancelled and he/she decided to not take the next flight? Or he/she been placed on a later or different flight?
In case of cancellation not caused by ” extraordinary circumstances”, RefundMyTicket can claim until a € 600 compensation.
In accordance with EU regulation, in case of cancellation, delay or denied boarding, the airline company is obliged to inform passengers about their rights. But in practice, airlines often chose to not inform the passengers. If they do so, it does not mean that your employees are entitled to get a compensation!
RefundMyTicket holds all personal data in accordance with the terms of our privacy policy, pursuant to the Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
No document or information sent to RefundMyTicket will be shared with a third party without your permission.
RefundMyTicket will only take a case to court if there is a chance of positive outcome. The case will always be initiated with the airline directly first. Based on the response from the airline, our legal department will investigate the claim further.
The EU Regulation doesn’t provide a limitation period for making a claim. So the time limit depends on the respective national legislations. It means that if one of your employee is a victim of a cancelled, delayed or overbooked flight a year ago, we can still claim.
At RefundMyTicket, we can make a claim for a flight that took place up to five years ago.
So that our legal department validate your employee’s eligibility and claim on his behalf, we need to obtain or have access to:
A copy of the reservation confirmation and/or a boarding pass or the number of the flight
As soon as we have new information about the complaint of one of your employee, we notify him/her immediately by e-mail. However, if he/she doesn’t have news from us, then it is likely that nothing happened yet. Do not hesitate to contact us if you have questions.
The processing time depends on each individual case. We have had cases that were resolved within a few weeks and other cases took more than a year. It depends on each respective airlines processing policies. So it not possible to predict how long the entire process will take. Nonetheless, our goal at RefundMyTicket is to deal with the complaint in the most efficient and fastest way possible. Please be aware that as travel manager, you will have acces to a platform for you to be informed of the status and progress of each claim processing for employees of your company.
For monitoring the latest developments of your employee’s claims, all you have to do is to connect to your account.
Sometimes, the airline will contact the passenger as soon as they receive news of the claim, in order to persuade him to accept a reduced sum. In this case, it is necessary to inform RefundMyTicket as soon as possible.
EU regulation n°261/2004 compels to airlines an obligation of care and assistance. For example, passengers shall be offered free of charges meals and refreshments.
However, it is frequently the case that airlines derogate from their obligation of care. In such scenario, passengers will be forced to personally incur additional costs such as meals, refreshments or transport.
It is imperative then to keep invoices in order to be refunded by the operating carrier.
When the airline pays by bank transfer o cheque, the settlement of the amount due is only made after the expiration of the opposition period of 30 days.
If the airline proposes directly to the employee a payment, he must inform RefundMyTicket of that information cause it will impact our processing.
In addition, it is frequently the case that vouchers are lower than the financial compensation passengers are entitled to.
Please always contact RefundMyTicket when an employee is contacted by the airline before accepting a voucher ( refundable or not refundable)
Sometimes, after claiming compensation to the airline, the passenger will receive directly an answer from the company. In such case, it is necessary to inform as soon as possible RefundMyTicket about this. Usually, the compensation offered by the airline will be lower than the full amount stipulated in the EU regulation.
If the employee does accept the payment, we will send him/her an invoice for the costs we have made.
Please always contact RefundMyTicket when the airline makes a direct contact before accepting any offers that are made
According to the EU regulation, RefundMyTicket can claim even against a non-European airline company. But only if the flight’s departure is located in an EU member State.
It means that if the flight is departing from an airport outside the EU with a flight operated a non-European company, the passenger is not eligible to receive money.
A flight is diverted when it arrives at a different destination than the scheduled one.
For claiming, the first thing to know is whether or not the originally flight meets the relevant criteria for compensation set by the European regulation n°261/2004: Your flight’s departure is situated on an EU airport or your flight’s destination is located on an EUairport operated with a community airline.
Then, it is also necessary that the delay of arrival at the final destination is equal or greater than 3 hours. So, if the delay is 3 hours or more and the diversion was not due to any extraordinary circumstance, the passenger might be entitled to receive a compensation.
All flights are eligible for an indemnification, as long as, they fall within the geographic boundaries fixed by the EU legislator: Arriving at an airport in an EU member State, Iceland, Norway or Switzerland with a community airline. Or leaving from an airport in an EU member State, Iceland, Norway or Switzerland.
It is frequently the case that compensations offered by airlines are lower than the full amount stipulated in EU regulation n°261/2004.
Therefore, it might be interessting to fulfil a claim on manager.RefundMyTicket.
When the flight is operated by another company that the one the passenger bought his ticket with, this is commonly referred to as a “code-share agreement”. Which is an arrangement where two or more airlines share the same flight. So, a ticket can be purchased from an airline on a flight that is actually operated by another airline under a different flight number.
Code-share agreements are an important detail if you are flying into the EU and it comes to eligibility.
RefundMyTicket does not process reimbursement claims.
It should be noted that pursuant to EU regulation, at your request, the airline company has to reimburse the passenger for the cancelled or delayed flight ( more than 5 hours at the departure) within 7 days
According to EU regulation, even if the delay occurred outside EU, the passenger might be eligible to receive a compensation.
If the delay occurred at the departure of a flight outside an EU territory, then, it is necessary that the carrier is a European one.
If the departure of the flight is situated in an EU territory, but the delay occurred during a stop outside the EU, your employee might be eligible if the time of arrival at final destination is more than 3 hours.
Once RefundMyTicket has a power to engage a claim on your employee’s behalf, we can pursue the claim he has initiated.
The power of attorney ( or mandate) is effective during the processing of cases considered by Refundmyticket as eligible.
In addition, the client can revoke the power of attorney but a writing document will be necessary.
The power of attorney ( or mandate) is effective during the processing of the case until your received the funding from RefundMyTicket.
In addition, the client can revoke the power of attorney but a writing document will be necessary.
Once RefundMyTicket has considered flights eligible to receive compensation, an invitation to sign the mandate will be send to the employee concerned.
It is a necessary condition allowing the process of the claim by RefundMyTicket. This mandate ( or power of attorney) authorizes RefundMyTicket to act on the behalf of the employee for the pursuit of his claim.
With the mandate, RefundMyTicket can initiate, conduct and undertake every type of negotiations in order to collect the employee’s claim from the airline.