Refund My Ticket


  • What to do if your flight has been cancelled?

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    Being a victim of cancellation is one thing, knowing his rights and invoking them against an airline is another. What to do when you are facing a situation of cancelled flight? The answer is simple, just make a claim on the RefundMyTicket website and we will do all we can in order to get your compensation from the airline involved.

    As air passenger, you have rights

    The first thing to know is that you have rights and these rights aim to ensure a high level of protection for passengers suffering of cancelled flight. As a matter of fact, in 2004, the European legislator has set up a legislative arsenal in order to protect in a better way air passengers traveling in and outside of the European Union.

    The EU Regulation is applicable to all worldwide airlines when departure takes place within the European Union (EU) and, in the case of flights from outside the EU to a destination within the EU, only to airlines licensed in an EU member state

    The EU Regulation does not provide a time limit for make a claim

    This means that you can make a claim with RefundMyTicket for cancelled flights that occurred 4 or even 6 years ago. It is therefore not necessary that your claim concerns a recent flight.

    Indeed, the European Regulation 261/2004 does not provide in its provisions of a limit period for make a claim in case of cancellation, delay or denied boarding. The legislature provides instead that these issues should be left to the discretion of the respective Member States.

    What can you ask to the airline regardless of the circumstances of the cancellation?

    The airline company shall provide you with care and assistance whilst you are waiting on you alternative flight. Pursuant to European law, passengers are entitled to free meals as well as refreshments. In addition, they have the right to make phone calls free of charge or to send two faxes, telex or e-mails to inform others about the delay.

    The expenses generated by the cancellation are on the airlines. For example, should the flight back to your airport of origin be the next day, the hotel and restaurant charges are for the airline. So If you’re travelling with your family the rules apply to each and every passenger.

    However, it is frequently the case that airlines derogate from their obligations of care and assistance. In such scenario, passengers will be forced to personally incur additional costs such as meals, refreshments or transport.

    It is imperative then to keep invoices in order to be refunded by the operating carrier.

    What can you ask to the airline regardless of when you were notified about the cancellation?

    Regardless of the date you were notified about the cancellation, if your flight is cancelled, your airline company must offer you the choice between:

    • a re-routing, under comparable transport conditions, to their final destination at the earliest opportunity;
    • a re-routing, under comparable transport conditions, to their final destination at a later date; or
    • a reimbursement within seven days, of the full cost of the ticket at the price at which it was brought, for the part of the journey not made.

    The easiest way to get a compensation is to entrust his claim to RefundMyTicket

    In order to receive a financial compensation from an airline company in case of a cancelled flight, it necessary to check first the date of notification and timeframes of the re-routing.

    For simplicity, don’t hesitate to complain to RefundMyTicket. We will check for you if you are eligible to receive compensation for the damage caused by the cancellation of the flight.

    In accordance with the EU regulation, a passenger can obtain up to 600€.

    So your rights are guaranteed by European Law but airlines are used to the abuse of this notion of “exceptional conditions” while the actual reason is far more under their responsibility. From experience, the reasons given by the airlines to avoid compensating passengers are multiple and sometimes very complex. This is why you should not hesitate to use the services offered by RefundMyTicket.

    About RefundMyTicket

    Only 5% of eligible passengers claim their rights. Others, often misinformed or discouraged by multiple of obstacles just give up. And so, it is more than 1.7 million of passengers that annually abandon € 500 million to the airline companies. Nearly €5 billion unclaimed since the introduction of the EU legislation n°261/2004.

    At RefundMyTicket, we are determined to enforce the rights of passengers around the world. So, our mission is to help passengers get their money back for delayed, cancelled or overbooked flight. In that regard, we take the necessary steps to obtain the refunds due by the airline companies, in line with the regulatory framework currently in force