Sometimes, after claiming compensation to the airline, the passenger will receive directly an answer from the company. In such case, it is necessary to inform as soon as possible RefundMyTicket about this. Usually, the compensation offered by the airline will be lower than the full amount stipulated in the EU regulation.
If the employee does accept the payment, we will send him/her an invoice for the costs we have made.
Please always contact RefundMyTicket when the airline makes a direct contact before accepting any offers that are made