The processing time depends on each individual case. We have had cases that were resolved within a few weeks and other cases took more than a year. It depends on each respective airlines processing policies. So it not possible to predict how long the entire process will take. Nonetheless, our goal at RefundMyTicket is to deal with the complaint in the most efficient and fastest way possible. Please be aware that as travel manager, you will have acces to a platform for you to be informed of the status and progress of each claim processing for employees of your company.