Refund My Ticket


  • Is it possible to receive compensation when the flight was diverted?

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    A flight is diverted when it arrives at a different destination than the scheduled one.

    For claiming, the first thing to know is whether or not the originally flight meets the relevant criteria for compensation set by the European regulation n°261/2004: Your flight’s departure is situated on an EU airport or your flight’s destination is located on an EUairport operated with a community airline.

    Then, it is also necessary that the delay of arrival at the final destination is equal or greater than 3 hours.  So, if the delay is 3 hours or more and the diversion was not due to any extraordinary circumstance, the passenger might be entitled to receive a compensation.