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So that our legal department validate your employee’s eligibility and claim on his behalf, we need to obtain or have access to:

• Supporting documents: A copy of the reservation confirmation and/or a boarding pass or the number of the flight – If there is a rebooked flight, a copy of the reservation confirmation and/or a boarding pass or the number of the flight.                                                                                                           
• The mandate: This document allows RefundMyTicket to make a claim on your employee’s behalf.   
• A copy of your employee’s ID or passport: This document is necessary to ensure the identity of the person using our services.
• Additional documents ( invoices, receipts): These documents are required to obtain a refund in case of additional costs generated by the delay, cancellation or denied boarding.    

A copy of the reservation confirmation and/or a boarding pass or the number of the flight