Refund My Ticket


  • What is the difference between a booking reference and the eTicket number ?

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    As the booking reference, the eTicket is a document that helps us to identify the passenger and then to make a claim on his behalf.

    • The eTicket number:

    The  eTicket number is a 13-digit number that uniquely identifies the airline ticket that was issued to you. You can locate your ticket number with:

    -the boarding pass: which is issued to you at the time of check-in.

    -the eTicket receipt: Which is issued to you by e-mail at the time flight reservation is made.

    • The booking reference:

    If you received an eTicket via e-mail, the booking reference is the six character alphanumeric code that appears to the right of the booking reference field.